ARTISAN will be exhibiting at gamescom 2026 from August 26–30, 2026 at Koelnmesse in Cologne, Germany. Booth: Hall 10.1 | C061 We look forward to seeing you there!
Please note that due to our participation in the event, customer support responses and order shipments may be delayed by 2–3 days. We appreciate your understanding.
[IMPORTANT] EU Customers: Starting July 1, 2026, EU shipments will be subject to VAT plus €3 customs duty per item. Payment is required at customs clearance or upon delivery. (Refusal to pay will result in shipping and return costs being charged.)
For more details, please take a look at this post before placing orders. Customers in other countries may also be subject to tariffs and duties. NOT included in the shipping fee.
・Buy 2 & Save on Shipping! Same shipping cost for 1 or 2 mousepads via DHL/UPS. Better value!
・Our standard processing time is 3 business days. All orders, except those requiring clarification or inquiry, will ship within this timeframe.
We are excited to announce that we've added UPS World Wide Express asyour new global shipping option. For NA customers, UPS can save you up to 15% on shipping costs. You can see the new rates on the checkout page.
We've also been hard at work behind the scenes to improve your shopping experience. We've revamped our checkout flow and hardened our infrastructure to make things smoother and faster for you.
Next targets:
Improving shipping and import costs for the EU, including duty payment fees.
Aggressively expanding the list of countries we ship to.
Thank you for shopping at ARTISAN Direct webstore!
